Privacy Policy for IPTV DIAMOND

 

Introduction

At IPTV DIAMOND (“we,” “us,” or “our”), protecting your privacy is our top priority. This Privacy Policy explains how we collect, process, and safeguard your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable data protection laws within the European Union and Germany.

Data Controller

Controller: IPTV DIAMOND
Website: iptvdiamond.live
Email: contact@iptvdiamond.live

Response Time: 24-48 hours

For all data protection inquiries, please contact us using the information provided above.

Scope of This Policy

This Privacy Policy applies to all visitors, customers, and users of our IPTV services and website. It explains your rights, our data collection practices, and how we ensure the security of your data.

Data We Collect

A. Personal Data You Provide

  • Account Registration: Name, email address, phone number, username, password, country/region.

  • Billing & Payments: Billing address, payment method details (processed via third-party), transaction history, subscription plan.

  • Customer Support & Communications: Messages, inquiries, feedback, and preferences.

B. Automatically Collected Data

  • Device & Connection: IP address, device type/model, operating system, browser, connection speed, and geolocation.

  • Usage Information: Login timestamps, viewing patterns, channels accessed, duration, error logs, and technical diagnostics.

  • Website Analytics: Pages visited, time spent, referral sources, click actions.

How We Use Your Data

Your data is processed to:

  1. Deliver our IPTV services and manage your account.

  2. Authenticate your access and process subscriptions.

  3. Improve service quality, performance, and security.

  4. Personalize content and user experience.

  5. Send you updates, billing info, and support communications.

  6. Send marketing materials where you have provided valid consent.

  7. Detect, investigate, and prevent fraud and security threats.

  8. Comply with legal obligations.

Legal Basis for Processing

We process your personal data based on:

  1. Consent: When you agree to marketing or non-essential cookies.

  2. Performance of Contract: To deliver the service you subscribe to.

  3. Legal Obligations: Tax, accounting, or anti-fraud measures.

  4. Legitimate Interests: Service improvement, security, and fraud prevention, ensuring balanced rights.

 

Cookies and Similar Technologies

Our website uses cookies to improve user experience:

  1. Essential Cookies: For login, security, and session management.

  2. Analytics & Performance: To understand website traffic and user behavior.

  3. Advertising & Personalization: When you consent, for targeted advertising and preferences.

You have control over cookie settings and can revoke consent at any time via our cookie preferences.

Data Sharing and Transfers

A. Service Providers

We may share your data with trusted third parties such as:

  • Payment processors.

  • Hosting and CDN providers.

  • Analytics, marketing, and customer support platforms.

  • Content partners, if applicable.

B. Legal and Regulatory

We may disclose your data when required by law or to defend legal rights, prevent fraud, or respond to lawful requests.

C. International Transfers

When transferring data outside the EEA, we ensure safeguards via Standard Contractual Clauses, adequacy decisions, or binding corporate rules.

Data Retention

Your personal data will be retained as long as necessary for the purposes stated or as required by law:

  • Active subscriptions: Duration plus 1 year.

  • Terminated accounts: 30 days for core data, longer for legal compliance.

  • Marketing data: Until you opt-out or for 3 years maximum.

GDPR Data Protection Rights

You have the following rights:

  • Access: To see what personal data we hold about you.

  • Rectification: To correct inaccurate or incomplete data.

  • Erasure: To request deletion where applicable.

  • Restriction: To limit data processing.

  • Data Portability: To receive your data in a structured format.

  • Object: To oppose data processing based on legitimate interests or direct marketing.

  • Withdraw Consent: To retract permission at any time.

To exercise these rights, contact us at contact@iptvdiamond.live

Data Security

We apply technical and organizational security measures, including encryption, access controls, and regular security audits, to protect your data against unauthorized access, alteration, or loss.

Children’s Privacy

Our services are not directed toward individuals under 16. We do not knowingly collect data from minors.

Changes to This Privacy Policy

We reserve the right to modify this policy at any time. Changes will be posted on our website, with an updated effective date. Continued use indicates acceptance of any modifications.